Unrecognized Charges
NOTE: If you have an account, logging in will allow us to help you with any query you may have.
- Log in to your premium account - Manage your payments and subscriptions online.
- Password Reset - If you know your email but not your password.
- Account Recovery - Use our secure recovery tool if you're having issue accessing your premium account.
If you see a charge on your bank statement that you don't recognize, don't worry — we're here to help and happy to investigate it for you.
To get started, use our Transaction Search Tool below. It only takes a moment to fill in your details, and you'll get an instant result.
If we find a match, you'll then be able to reach out to our team to discuss the charge in question.
If we don't find a match, you'll then be able to escalate your query to our team to locate the charge.
We're committed to resolving any issues as quickly and smoothly as possible.
Use the button below to get started!
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Transaction Search Tool